Ongoing Coverage Issues with AT&T
Residents and visitors on the south end of the island have long reported persistent problems with cell coverage, particularly for AT&T customers. According to recent correspondence, AT&T is aware of these ongoing service issues but, to date, has not taken meaningful steps to add or upgrade equipment in the affected area. The company acknowledges the challenge and, as a workaround, recommends that users activate Wi-Fi calling when indoors to maintain connectivity.
While Wi-Fi calling can help fill some gaps, it’s not a holistic solution for those who rely on their mobile network for outdoor use, emergency calls, or travel around the island. The lack of investment in infrastructure upgrades continues to frustrate many who depend on stable coverage for both work and daily life.
T-Mobile Emerges as the Coverage Leader
Anecdotal evidence suggests that T-Mobile now provides the most reliable and widespread cell coverage across the island. Residents who have switched carriers report fewer dead zones and stronger signals, especially on the south end where coverage has traditionally lagged. This shift may offer a straightforward solution for those willing and able to change providers.
T-Mobile’s Satellite Connectivity Option
In addition to its improved terrestrial coverage, T-Mobile has launched an innovative satellite connectivity service, T-Satellite. For $10 per month, users—regardless of which carrier they use—can access satellite coverage through T-Mobile. This means that even if your primary provider struggles in certain areas, you can maintain a connection during outages or emergencies for a relatively low monthly fee.
Landline Alternatives for Home and Remote Workers
For those working from home or seeking a backup to cellular service, LiveOak Fiber offers another alternative. The company provides a Voice Over Internet Protocol (VoIP) landline service, available to subscribers for $10 per month. This option leverages your high-speed internet connection to deliver reliable voice communication, a particularly valuable feature when mobile coverage is inconsistent or unavailable.
Choosing the Right Solution
Given the current landscape, south end residents have several paths to maintain reliable phone service:
- If you’re an AT&T customer, enable Wi-Fi calling indoors and advocate for upgrades, but be aware of persistent gaps outside Wi-Fi range.
- Consider switching to T-Mobile for stronger on-island cell coverage.
- Take advantage of T-Mobile’s satellite service for universal backup coverage at $10/month, regardless of your carrier.
- If you have LiveOak Fiber internet, a VoIP landline at $10/month provides an additional layer of reliability for home and remote work.
Despite slow progress from AT&T, the emergence of new technologies and alternative providers means that island residents no longer have to settle for unreliable communication. By exploring these options, you can tailor a solution that fits your needs—ensuring you stay connected when it matters most.
